How managed recharge works
From choosing a plan and paying to activation and checking the plan yourself: every step of a managed-recharge order, what we need, what we never ask for, how long it takes, and how refunds and support work.
Managed recharge in six steps
Choose a plan
Compare the ChatGPT and Claude plans in the shop. Every plan page shows our HKD service price, the delivery route and the official US price with its source and check date. The HKD amount is our service total, not an official Hong Kong price.
Check eligibility and terms
Before paying, check OpenAI's and Anthropic's current supported-countries lists and terms of use, and confirm that your account and actual location are eligible (when we checked on 15 September 2026, neither list included Hong Kong). We do not provide or assist with any way around regional, identity or payment restrictions, and we may decline or stop an order we cannot handle compliantly.
Pay online
Pay securely through Airwallex with Credit or debit card, Apple Pay, Google Pay, FPS, AlipayHK, Alipay (Mainland China). After payment the order page and confirmation email show your order number.
Follow the activation instructions
We email activation instructions to your checkout address. Managed recharge needs only the details listed below; you never share a password or any verification code.
We activate the plan
Managed recharge: completed within 2 hours of payment (10:00–22:00 HKT daily). Orders paid after 20:00 or before 10:00 HKT start when the service window opens at 10:00 and are completed by 12:00.
Check the plan yourself
When we tell you it is done, sign in to the official website or app on your own device and confirm the plan is active.
What a managed recharge needs
Managed recharge is completed on your own account. This is everything we need to handle the order:
Order number
Shown on the order page and in the confirmation email after payment. Quote it whenever you contact us.
The contact email used at checkout
Activation instructions and the completion notice go to this address. Make sure it can receive mail and check your spam folder.
An existing account you are authorised to use and manage
The plan is activated on your own account. You stay signed in and in control throughout, following the emailed activation instructions.
A WhatsApp number or email we can reach
If we need to confirm order details, the team contacts you there. Time spent waiting for your reply does not count toward the completion time.
What we never ask for
- Account passwords
- One-time codes (OTP, SMS or email verification codes)
- MFA / two-factor QR codes or setup keys
- Recovery or backup codes
We never ask for any of the following, on the website, by email or on WhatsApp. If anyone asks for them in our name, stop and contact us through the channels on this page.
Completion time
- Managed recharge: completed within 2 hours of payment (10:00–22:00 HKT daily).
- Orders paid after 20:00 or before 10:00 HKT start when the service window opens at 10:00 and are completed by 12:00.
- We email you when the order is complete. Handling can take longer where a provider, the network or a reply from you is involved (see the terms, “Orders, stock and fulfilment”).
How to check the plan after completion
- Sign in on your own device, directly on the official website or app. Never sign in through a link someone else sends you.
- ChatGPT: open Settings, then Billing (or My Plan), and check the current plan name.
- Claude: open Settings, then the Billing page, and check the current plan name.
- Codex and Claude Code use the plan on the same account; in Claude Code, /usage shows your current usage.
- If the plan does not match your order, keep a screenshot and contact us on WhatsApp or by email with your order number.
Official menu names change between versions. If you cannot find the page, follow the OpenAI or Anthropic help centre.
Ready accounts (only while in stock)
- Ready accounts are offered only while the product page shows stock. When they are sold out the option shows as sold out and only managed recharge can be ordered.
- After payment is confirmed, the login details appear on the order page and are emailed to your checkout address.
- As soon as you receive them, work through every item on the account delivery security checklist.
Provider consumer terms can restrict credential sharing and account transfers. Changing a password does not remove original-owner, recovery-channel, privacy or suspension risk. Before paying, read Managed recharge vs ready accounts: delivery, privacy and suspension risk .
Cancellation and refunds
A managed-recharge order that has not started can be cancelled for a full refund. A provider price change, regional restriction, account review or suspension does not automatically create a refund right; we review each case by whether credentials were delivered and whether manual work started or finished, and approved refunds return to the original payment route where possible.
An unpaid order expires or can be cancelled. Read the full terms.
How to spot a recharge scam
These checks apply to any seller, including us. Go through them before you pay:
Check who runs the shop
A legitimate seller publishes its company name, Business Registration number and address. Limited companies can be checked on the Companies Registry's online search services; our details are in “Store commitments” on this page.
Written terms before payment
Delivery route, completion time, refunds and provider restrictions should be written down before you pay, not promised only in private messages.
No password or code requests
Treat any process that asks for your password, a one-time code, an MFA QR code or recovery codes as high risk.
A payment record and a receipt
Pay through a traceable payment channel and keep the confirmation email or receipt showing the order number, amount and seller name.
Clear price labels
A HKD service price should never be presented as an official Hong Kong price; official prices should carry a source and a check date.
No pressure to pay now
Be careful with countdowns, “last slots” or claims that an account can never be restricted. No seller can guarantee on a provider's behalf that an account will not be restricted.
Check suspicious details
The Hong Kong Police Scameter lets you check suspicious phone numbers, websites and payment accounts.
For the full comparison of delivery routes, credential sharing and account-transfer risk, read Managed recharge vs ready accounts: delivery, privacy and suspension risk .